Senior Product Owner – Generative AI Full Time

JOB SUMMARY

Oversee the development and deployment of generative AI tools, applications, and services for a large healthcare enterprise. Manage project requirements and introduce new tools and practices. Support internal customers from a business perspective and provide guidance in assessing product opportunities and risks. Optimize products using KPIs and other business metrics. Drive the strategy of large-scale products that involve internal stakeholders, vendors, and external contacts. Stay up to date with generative AI software product development trends and work closely with software partners and vendors to develop and manage a service and/or analytic product portfolio focused on maximizing business value. Represent internal customers to a cross-functional team responsible for supporting the product portfolio and business strategy. Balance the generative AI product portfolio for short- and long-term business success. Create, order, and validate the work required to deliver solutions, demonstrating a deep understanding of existing and future capabilities, market, business strategy, and operating model. Develop and manage the portfolio vision, strategy, roadmap, and day-to-day execution. Align all activities with short- and long-term enterprise strategy, executive leadership, and primary business objectives for the organization.

ESSENTIAL RESPONSIBILITIES

• Prioritize and own the team backlog of the work to be performed. Proactively identify new initiatives/themes and builds out backlog items under these new initiatives or themes based upon value. Supports the program backlog and uses multi-directional input to refresh and clarify the backlog to drive business value. Mitigate business related impediments impacting successful team completion of product development goals.
• Participate in the creation and communication of the product vision, strategy, and roadmap. Incorporate stakeholder feedback when needed and clearly articulates team backlog items and acceptance criteria to the team. Represent the product in governance meetings.
• Servant-Leader for a cross functional team or teams of indirect reports with a portfolio of several products. Ability to work with agile program and team metrics. Empower team to manage their work by setting clear priorities and scope from the team backlog.
• Accepts stories as “Done” from the team, ensuring that the stories have been developed, tested, and meet the defined acceptance criteria.
• Actively support the Client from the business point of view and provides guidance in assessing Product opportunities and risks. They take advantage of the Product KPIs (and other business metrics) to optimize the Product and stay up to date with popular trends in software product development and knows how to provide even more value to the Client based on this knowledge.
• Responsible for streamlining the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.
• When called upon, works with customers to review releases and adjust development accordingly. Maintains a clear vision on the highest value program backlog items and works closely with the team to reprioritize when needed. Makes trade-offs and negotiates with Product Management based on team capacity to determine the backlog.
• Understands and supports prioritized Portfolio and Value Stream work by collaborating with Solution Architect, Business Architect, Product Manager and stakeholders to breakdown features into user stories.
• Collaborates with the business regarding progress and agile metrics. Monitors outcomes, customizes and adds metrics to continuously provide stakeholders with an updated view of the product’s success. Evaluates agile metrics and discusses methodologies to deliver against outcomes. Actively anticipates future needs and utilizes product health metrics to identify improvement opportunities.
• Generates a high-level release plan with the team. Continually re-prioritizes team’s tasks based upon new information, discussions with stakeholders, and probability to drive business outcomes.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor’s Degree in Business Administration, Marketing, Healthcare Discipline, Information Management OR closely related field

Substitutions

• None

Preferred

• Master’s Degree in Science, Mathematics, Business Administration, Information Management OR related field.

EXPERIENCE

Required

• 5 years of Product Ownership, Strategic Consulting or Design Thinking OR in Product Development & Management, Project/Program Management

Preferred

• 5 years of Analytic Consulting

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Ability to create Features, User Stories and an understanding of story point estimation
• Leadership of cross functional teams
• Empowered problem solving capabilities, focusing on the customer and business needs
• Strong Collaboration Skills
• Strong understanding of the healthcare industry, consumer engagement and customer design
• Effective Communicator

Languages (Other than English)

None

Travel Required

0% – 25%

PHYSICAL, MENTAL AND WORKING CONDITIONS

Position Type

Office Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Rarely

Physical work site required

No

Lifting: up to 10 pounds

Does Not Apply

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:
$92,300.00

Pay Range Maximum:
$170,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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