Senior Solutions Architect – UC Undefined

Role: Senior Solutions Architect – UC
Salary: £60K plus car allowance and OTE
Job Location: Chorley/Hybrid

We’re looking for an experienced and highly motivated Unified Communications specialist to design and implement complex UC and UCaaS solutions for Elite Groups customers.

In this role, you will provide a high level of customer engagement, and be responsible for designing and implementing complex endpoint solutions, taking the proactive lead in driving Cloud adoption and recurring revenue sales across the Elites customer base.

Some of the responsibilities of a Senior Solutions Architect at Elite include:

• Provide strategic customer engagement for the design and installation of new UC and UCaaS opportunities.
• Carry out remote & onsite customer meetings and workshops with a high standard of professionalism.
• Engage with internal account managers to identify Cloud endpoint opportunities within the Elite customer base.
• Liaise with the wider business to provide expert consultancy and guidance on all UC and UCaaS services.
• Oversee the implementation of UC and UCaaS solutions, ensuring best practice is communicated and followed by the operational teams.
• Provide a proactive support and escalation channel for all IT Cloud infrastructure solutions as and when required for Elite internal operational teams.
• Work with project managers to help achieve positive outcome to projects and tasks.

Role requirements

• Excellent technical understanding of UC and UCaaS technologies, including:
  • Mitel MiVoice Business & Mitel Flex
  • 8×8 product stack
  • OAK call recording
  • Redbox call recording
  • Content Guru Contact Centre as a Serivce
  • Gamma Horizon and Gamma Collaborate

• A good understanding of ISDN and SIP
• Strong networking skills – WAN & LAN, including VLAN’s, QoS, IGRP, EIGRP, OSPF & BGP etc.
• Experience in designing and installing complex hybrid UC and UCaaS systems and solutions.
• Experience with Microsoft Teams and integration with other UC products.
• Excellent communication skills, verbal and written.
• Mitel certified.
• Understanding and demonstration of excellent customer service.

Here’s why you’ll love working for us

Our vision is to be the leading sustainable Cloud Communications Provider, delivering world class Customer Experience (CX) and Digital Transformation solutions.

And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion.

We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include:

• 25 days holiday + bank holidays + 1 volunteering day
• Your Birthday off
• Hybrid working
• Enhanced Maternity & Paternity Leave
• Employee loyalty rewards
• Accredited Investors in People organisation
• Regular company events
• Plenty of scope for progression and opportunities for training – technical and management
• Achievement celebrations & rewards
• Medical schemes and cycle-to-work initiatives
• Mental wellbeing and financial wellbeing support
• Check out our careers hub for more info on our benefits!

#WeAreElite

Elite Group is part of the New Technology Group – an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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